How Does It Work?
Our Process
Curious about how things work when you start a project with us? Below, we've outlined the way we typically work:
Choose a package which is applicable to your requirements and fill out the short form. Let us know your idea in as much depth as possible and uplaod any reference files that may be helpful for us to make the perfect design for you. We require 50% of the payment at this stage.
Within 1-2 days you will receive an email from us to confirm your order.
We may have some questions for you about the project and you also may have some questions for us. So its normal for us to have some back and forth about the designs at this stage.
Next, we'll have a conversation about your project with our team, using the details you've shared so far. We'll brainstorm, put together mood boards, and develop initial concepts before moving on to create the first draft. You can expect to receive this initial draft within 10 days from the point of payment.
You will receive a first draft of your design. This may be a sketch or digital proposal depending on what items you have ordered. We will use this to gauge if we are on the right path or not. After approval of the draft, we can continue with the rest along the same lines.
If you are not too keen on the initial draft or would like some small changes made then no problem. This is the stage that we can tweak things. Typically revisions are only allowed if they are in relation to the original idea. For example, if you requested a lion logo initially, we can’t then switch to a tiger logo.
After the draft or revisions, we will show you a progression of the design or the final version. You can also request small changes to the design at this stage. These updates will typically be in full colour with more detail. This will be your chance to approve the designs before having them sent over to you.
After approval of the final design, we will send over the bill for the second half. Only once this is complete will we be able to send you the final files in a high resolution.
This is where we will resize and export all of your stream graphics. You will receive a link or folder with all of the items included. We want to make sure all of the items and overlays are optimised for the platform you stream on. You can also request the source files if you would like them.
If you need any assistance with uploading or setting up your new stream assets, we are here to help. We will also always keep your files safe in case you lose them or have computer problems.
